Tenant user: Leave a service request
There are two different features for submitting service request as a tenant user. It varies, based on the customer environment, which one of the solutions is enabled.
- Service request form
- Shared user account for submitting service request
Service request form
A Service request form is a property/item-specific link or QR code, through which a user of the premises can directly submit a Service request to a property. The link is bound to one property, or to a level below the property. The link(s) can be integrated into the intranet service within the user organization.
User does not need to select a property for a Service request that is submitted through the Service request form. The item, to which the Service request is about to be submitted, is defined at the top of the form. A Service request submitted via a link is directed directly to the correct item in Granlund Manager.
The fields and drop-down menus on the form vary depending on the customer environment.
If the user wants to be informed of the status changes of the Service request by email, user should check the box "I wish to follow up this request by e-mail"
Shared user account for submitting Service requests
The tenant user can submit a service request via a link that directs the user directly to the Granlund Manager front page. Granlund Manager's front page, which is displayed via the link, is limited in content. On the home page, other information can also be shared with users of the premises, such as service requests that have already been submitted, contact information for an item and notifications. You can use the same link to leave service requests for multiple properties if there are more than one property. The link can be integrated into the intranet service within the user organization.
No login is required with a shared user account. The user of the premises ends up on the Granlund Manager landing page, and is asked to select correct property. System will remember the selection in the future.
There is a portlet for submitting a Service request on the home page.
User can change selected property on the left side of the screen.
1. Start by checking that the correct property is selected in the technical tree on the left
2. Describe the Service request as accurately as possible
3. Select a service area and/or request type and/or department. (Fields and dropdowns visible in the portlet depending on the customer-specific solution)
4. Enter your contact information
The fields and drop-down menus that you fill in in the data window vary depending on the customer environment.
It is possible to receive notifications of the status changes of your request by e-mail, check the box I wish to follow up this request by e-mail.
Also documents and pictures can be attached to the request.
4. Finally, press Send
The Service request then appears in the information window on the start page Service Requests