Move to service request processing view by selecting Service requests > Manage requests
Instructions for handling cases can be found here
You can add costs to a request no matter on the request status (new, in process, completed). Press Costs to enter costs
A window for entering and processing costs opens.
To add a cost, click Add New Cost
If your organization has the stock management module enabled, product group and product can be selected from the drop-down menu. If the stock management module is not in use, click I want to enter the cost information myself. In this case, the manual entry of cost data takes place on the Basic information tab (*)
Fill in the required information on different tabs and finally press Done
To edit the added cost, tick the box in front of it and click Edit Selected Cost. You can also remove the cost by selecting Delete selected costs.
You can also edit and remove costs by multi-selection if more than one cost has been added. In this case, tick the box for all the costs you want to modify.
Finally, press Close
For instructions on invoicing transactions, see Invoice transactions