Service requests
In Manage requests view, user can view all cases for the currently selected item. To get started, select Service request > Manage r...
Wed, 28 Jul, 2021 at 3:50 PM
The notification of the service request is delivered to the correct recipient, guided by system settings and user definitions. The recipient can process the...
Wed, 28 Jul, 2021 at 3:58 PM
It is possible to return a service request from completed status to open in Service requests > Manage requests Use the search features to find the ser...
Wed, 28 Jul, 2021 at 4:07 PM
Move to service request processing view by selecting Service requests > Manage requests Instructions for handling cases can be found here You can ...
Tue, 31 Aug, 2021 at 11:59 AM
When resourcing is enabled, assigning the responsible person to the case execution is either done automatically or manually. Go to Service requests >...
Thu, 27 May, 2021 at 12:14 PM
When resourcing is enabled, tasks are assigned either automatically or manually. This is based on the customer settings. Manage requests my sel...
Wed, 28 Jul, 2021 at 4:30 PM
To access settings, you select Service request > Settings from the process menu From the settings page, select Quality feedback questions ...
Tue, 21 Sep, 2021 at 10:16 AM
Replies on the quality feedback form are visible on the Service request Excel report. Quality feedback questions appear as own columns on the right side of ...
Tue, 21 Sep, 2021 at 10:16 AM
An open feedback field appears on all quality feedback forms. The field does not need to be separately activated. The field is also not visible on the setti...
Wed, 13 Oct, 2021 at 2:21 PM
The quality feedback link sent from a service request is usable only once. This means, that you can click on the link only on time. You can’t open the link ...
Wed, 13 Oct, 2021 at 2:22 PM